Due to hygiene concerns there is no return or refunds for any of our products unless goods have arrived damaged. We will offer a replacement product if the goods have arrived damaged. If your product arrives damaged you have 14 calendar days to return an item from the date you received it. Firstly please contact us with an image of goods. Then mail to: 62 Oliver Street Freshwater NSW 2096 Australia. Please remember to ensure that the item you are returning is repackaged with all elements.